Anonymous
map-marker Boca Raton, Florida

ABERCROMBIE MERCHANDISE CREDIT

Abercrombie and Fitch - ABERCROMBIE MERCHANDISE CREDIT

It has been over a year (jan 2011) since I went back to Abercrombie store in Wellington, Fl, to exchange my merchandise and they gave me a "merchandise credit card" . Couple months later I went to Boca Raton Store to use it and since than I"m not able to pay w/ the card.

They say I have no balance left, but the card was never used and if it was as they claim, they should able to say when and where. Also when you call the # on the back of the card to check the balance, the message say "Your card is not activated" but nobody knows how to activate it. Very frustrating...

considering open a complaint!!!

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Loss:
$95
1 comment
Guest

I visited the Abercrombie and Fitch store at the Willowbrook Mall in Texas, where everything smells awful because they have sprayed too much of their perfume throughout the store. I was with my two teenage daughters.

We are not originally from here and we are honest. We were not aware that in this store we would have to be mindful that everyone is assumed to be a thief until proven innocent. Seriously, how do you people put up with these arrogant, nothing little clerks acting this way?? They are all so rude at Willowbrook.

When my two daughters shared a dressing room, as they have for years at other Abercrombie and Fitch stores without incident, Janeen came charging across the room and started pulling on the door handle to the dressing room. I asked her what was wrong. She would not address me but started yelling at them about a policy where only one person can be in their fitting room at a time. I still don't know how she was getting any air into her lungs to yell.

The perfume smell was choking me. I could not find a policy posted and where was she when they needed the fitting room?? Not there. All of the clerks were chatting at the register without a customer in sight.

She would not let me to the fitting room door to get them. She kept pulling at the handle and yelling at them while I could hear my daughter saying, "I have to put my clothes back on first". I made the minimum-wage clerk move and explained to my daughters what was wrong. They were shocked but came out with their items they wanted.

I took the four pairs of jeans and numerous shirts from them, left them in the fitting room and we went to the Woodlands Mall where the normal people work and shop. We purchased all without incident and strangely enough the clerk was helpful, no policy was stated and we tried things on and made our purchases there. I intentionally bought more at this location because they were so helpful and nice.

The Woodlands Abercrombie store is the way to go, always! There were so many ways for this Janeen to handle this and this is what she came up with but she didn't proclaim to be bright, just mean.

Anonymous
map-marker Conroe, Texas

Horrible Customer Service--Willowbrook Mall, Houston, TX

Today, I went to the Abercrombie & Fitch store in the Willowbrook Mall in Houston, Texas, 77070. (832-237-****) I had bought a lot of clothes 5 days ago from their store. However, some of them were the wrong sizes, so I went back to return them today. I also had another shirt that I ordered online that I needed to return. So today, I went to the store with both sets of clothes. When I got to the register, I first returned the shirt that I ordered online. There was no problem. (Cashier #0168****) However, when I was returning the clothes that I got from the store, he touched a few of them and said that he wouldn't return them because they were damp. Now, keep in mind, this is Houston we're talking about, so it's like 85 degrees outside, and very humid. It's a half hour drive from my home to the store, and the clothes were just sitting in my trunk. Compared with the cool atmosphere inside the mall, of course the clothes are going to feel a little warm!! But it definitely is NOT DAMP! I insisted that the clothes were not damp and wanted to talk to the manager. He said that he was the manager, but who knows, because no one else was there, and he didn't wear any name tags. He kept on saying that the clothes were damp and they couldn't return them, etc, etc. Then, he was like, you can stand here for the whole day if you want to, but I'm not going to return them. After I came out of the Abercrombie & Fitch store (without him returning the clothes), I then went next door to Abercrombie Kids to return two other shirts"”that were in the same bag as the so-called "damp" clothes. The lady at the Abercrombie Kids store was very nice and friendly and promptly returned the two shirts without any problems or hassles whatsoever. If I can return clothes to Abercrombie Kids, why can't I return shirts to Abercrombie & Fitch?!?!?! Horrible customer service and attitude. I am DEFINITELY not going back there again. How could they be so rude? Such people do not deserve to work there.
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kimpis l
map-marker Tampa, Florida

Abercrombie kids online ordering, refunding, and callssssss

I ordered two different shirts in small $39 total. One shirt fit the other didnt. i went to the store (1hr away) to asked if i could return it there and get it through online as an exchange, she said no. I checked my bank online i got charged $19 (second medium shirt possibly), 15, and 4.20. idk where all that came from, the numbers are so random. I ended up calling to see how i can do the exchange for a medium, she said to use the smart label and she will waiver the S&H. she said i will be refunded 19 after they get the small shirt back. I received two mediums which they charged me for from what i understood from all the e-mails with such broad sentences and random numbers. They charged me for shipping the second medium back to THEM which i shouldnt have received in the first place. I called AGAIN to see what i should do cause they both have their unique order numbers and it didnt come in a box so didnt want to open the bags when i didnt need to. in the end she had me open the bag i needed to return to use the smart label. She said i wouldnt be charged. I called AGAIN to see whats going on to see what was going on after checking my account. i asked the lady about all the charges and told her everything that has happen and she said dont worry about it. I got two refund e-mails which are $12 each and some updated e-mails which does not exactly say refund so idk what exactly is going on. we'll see. as of today i only got $12 refunded in my account. the e-mails said i have to wait 21 days for the refund to process into my account. Im still waiting but i bet you that they still owe me money after these 21days so ima call them after 14 days from the last e-mail and check what has actually been refunded to my account. NEVER again will i order from abercrombie kids!!! Its a waste of time and they pull # from their butts!
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3 comments
Guest

I tryed ordering my child a coat online at Abercrombie Kids. It looked as though the order went through my account was charged $120.

I called to check if the order went through and Abercrombie informed me no order on file and I would need to contact my bank to refund the money. I contacted my bank and they informed me it's up to Abercrombie to release my funds. I'm still out of $120 customer service reps rude supervisors wont come to the line.

No care at all for customers. A big scam

Jenny Tyl

Ohh crabs I just Oder lots of things there but like you said 'never Oder there ever' so just go to other places such as Macy , Lv (if can afford) , American Eagle Outfitters, ect their thing are not cheap to me but maybe not to you but those people are the best at online stuff ( you know what I mean)

FYI I think LV doesn't have online stuff so go on their website to see the closest one near you

Jenny Tyl

Ohh crabs I just Oder lots of things there but like you said 'never Oder there ever' so just go to other places such as Macy , Lv (if can afford) , American Eagle Outfitters, ect their thing are not cheap to me but maybe not to you but those people are the best at online stuff ( you know what I mean)

FYI I think LV doesn't have online stuff so go on their website to see the closest one near you

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Bruchy Fxo
map-marker Dallas, Texas

Abercrombie In Store Employees Rude, Cust Service doesnt care

Here is the email I ended up sending to abercrombie@***.com...it sums it up for me. I will never shop at this horrid store again. Today I had the displeasure of shopping in person at an Abercrombie & Fitch store at Twelve Oaks Mall, located in Novi, Michigan. I went into your store to purchase a birthday gift for my 16 year old nephew. I cannot go into the store on evenings or weekends due to the soft *** posters that are hanging all about, it would not be appropriate for my 7 year old daughter to see. Therefore, I had to make time during my work day to go into the store to shop while I was alone. Today I was in this store at 11am. When I entered the store, it was fairly empty of customers. I was able to shop and pick out an item to purchase quickly. There are registers on both sides of the store, but only one side had a register open, so I went to that area and found a place in line. I was the third person in line. There was one single cash register open at this time. A customer was making a complicated return. After standing in line for 15 minutes, I noticed that there were 4 other employees in the store. Two of them came behind the cash register area to chit chat, but to my dismay never acknowledged the growing line of waiting people OR opened up another register. I waited in line for AT LEAST 30 minutes to make my purchase. The 4 other employees who were not helping out at the register were either chit chatting or stocking the rounders and racks. When I finally got to the counter I asked the young lady at the register for the Corporate Headquarter's phone number and she could not provide any helpful information. She asked me if there was a problem and I said yes, waiting in line for 30 minutes on a Thursday morning to make a purchase is a problem when 4 other employees are walking around stocking the shelves as if it were a priority to helping out a real live customer. The girl said that stocking the shelves is indeed a priority above helping out a customer (trust me, I was remaining incredibly calm here). So, I am writing to find out if the living/breathing/shopping customers are important to your business and if so, why are experiences such as this happening at your stores? Please, do not send me any coupon codes/coupons, promotional items, etc... I do not plan on ever shopping at your store again. If you would like to make this situation right by me, please do something about the attitude and manner in which your employees act and react to the customers. Explain to them that without the customers money, they would not be receiving paychecks. Help them to understand that the people ARE the priority and should be treated as such. And my skepticism that you will do anything about this is due to the fact that when I called your corporate # and told them that I had an instore complaint and would like to speak to the appropriate person, I was transferred to a prerecorded message that told me that I needed to send an email. Really? Wow. I am feeling pretty unimportant, low priority, unappreciated and I know that 3 other people in line at your store today were feeling the same way. This is honest feedback...do with it what you will.
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11 comments
Guest

I HAVE WORKED AT ABERCROMBIE.!! depending on the location 11 am the store is just opening, also much invetory and stocking is done on wed & thurs.

I do understand the concern and why you are displeased, there are many workers there that dont care for their job or to help any customer. But as for the cashier issue, yes usually oney one is open at that time but it should not have taken that long to get through three cutstomers. many younger customer service employees have not had any business or service training so they are unaware of what is expected. I am only 19 and understand numerious aspects of businesses instide and out.

Also many times when people are behind the counter talking it has to do with something in relation in the store, maybe about new displays or how to arrange/ handle certain things going on in the store. When i worked at that location and employees were just goofing off they would go into the emptier rooms so that they wouldnt be told to go do some duty. also PLEASEE rmember that working in customer service is horribul as im sure many of you are aware, that location gets many types of people and i have to say that i have ONLY worked in customer service and for a total of 5 years, but that place has the highest disrespectful customers i have ever had to deal with.( I was always agknowlege and make an effort to help each customer and make sure they left with a smile) i helped an undecisive man find pants for over 45 minutes for him to just change his mind while i was kneelling to find a pair in his size as he throw a arms full of 8+ pants on me and walk away and say neverind. people like that make putting an effort to want to help someone very hard to do.

I do understand both sides of this concern and I want to leave this comment with the last thought of... if next time something like this happens please dont just walk away, try to understand what is going on in the opposing persons perspective. You never know what is going on so please dont jump to conclusins. ...Also in a personal expierance going to cooprotate does not seem to help, they dont seem to care about the individual stores because their volume is so high.

To get a more effective responce to your concern find the manager on duty because they will deal personally with the involved employee. Also face to face interaction is always a stronger connunication tatic rather than just sending an email.

the issue may also be resolved sooner and that way instead of going home upset you may leave the store in a more pleased way knowing that another individual is aware of the situation and they should assure you that it will be dealt with. why waste you time being upset when you can take an action in a posotive direction.

Guest

i bought abercrombie in 98 and employees seemed quite professional and it's been a few years now that 20 yr old kids have a real bad attitude and feel superior just because the store they worked in was very sought after. Poor management skills from Abercrombie leads to over 100 store closing! too bad!

Guest

Speaking from personal experience, shopping at A&F can be very frustrating. They do not have a sense of urgency when it comes to customer service.

This company is so backwards on the way they operate, it's shocking they are still in business.

Guest

I got a response to my email, which I do appreciate. It was respectful and concerned, which basically is my complaint, the lack of respect and concern shown by the store employee(s). I cannot control whether they actually do something about it or not, but I am glad that they acknowledged it and AGREED that the customer service was substandard and unacceptable.

Panacea, thank you for stating your opinion respectfully, it gave me something to think about.

Sosad, this is a forum for customers to vent their complaints, so I am not sure why it bothers you so much when they do, but you really need a hobby.

Duh, I hope they don't use slave labor, haven't heard that they do, but if you can provide some documentation, it would definitely be enough to boycott.

And lastly, I think everyone has a right to have a certain expectation of service, whether it be the holiday season or not. I think it is sad that people actually think it is wrong to expect others to be kind or friendly or respectful. Remember people, when you lower your expectations, you get what you expect. I expect more. Always have and always will. I give nothing less in return.

Guest

What do you expect shopping in a store where 90% of the employees and consumers are *** bags,overpaying for items a 9 year old in a foreign country was slave labored to make!and you think they actually care that you are pissed?lmao

Guest

Thank you Panacea. Finally someone with some common sense.

As for KWilliams it is "They're" not "there". Learn some grammar so you don't end up looking like a fool.

Guest

Just because you see available employees, it doesn't mean that they're able or allowed to ring your purchase up, even if registers are available with cash in them. Sometimes people operate only in specific duties, and that's just the way the retail infrastructure is.

It's therefore not true that employees "standing around stocking shelves" can or should alleviate long lines in retail.

Also, please--it's the holiday season--there's no such thing as a pleasant shopping experience!

Guest

I haven't worked retail in quite a few years and never worked at A&F. Obviously you only skimmed over but did not read what I said.

let me spell it out for you in terms even a simpleton such as yourself can understand. Just because there are four 4 registers in a store does not mean each register contains a cash drawer inside allowing that cash register to be opened for use. If there is no cash drawer inside that register then obviously that cash register cannot be opened for use. Also most retailers only open multiple registers during hours when they know there is a high volume of shopping being done.

If management knows this is not a busy shopping time they generally have less cash registers open to cut down on operating and payroll cost allowing the employees on duty to focus on other things around the store. Usually 11am on a Thursday is NOT high volume shopping time. I know it takes a normal adult to understand such simple logic. But go ahead and give it a try.

Whats the worse that could happen, you either learn something new or hurt your brain trying to do so. Again you should be forced to work retail during the holiday season to see what its like to put up with ungrateful, non comprehending people such as yourself.

Bruchy Fxo

You assume I don't have to handle Customer issues because I don't work retail? Please...if I treated customers in this manner, I would not have a job.

Get over yourself and get some anger management counseling.

Four employees standing around stocking shelves CAN AND SHOULD help alleviate long lines in retail. You are probably an Abercrombie employee who hates when the customer finds a legitimate outlet to voice the complaint..Take your own advice and get over it.

Guest

Thats one reason I dumped their stock a year ago.

There going under !

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Tammy R Ald
map-marker Lorain, Ohio

Falsely accused of shop lifting Ambercrombie

Re: Store number - 10781 Employee: Matt Vogele Manager: Natalie Freel 10/20/2011 Tonight my children and I went shopping at you're store located in the Florence Kentucky Mall, I was with my children trying on different outfits, they chose their items and we proceeded to checkout with the cashier. While paying, my daughter decided to get another sweatshirt and was detained by an employee of yours (Matt Vogele). Mr. Vogele said to my daughter as he showed her some empty perfume boxes "We can make this easy and just hand it over". My daughter was terrified, she is 14 and never been approached in this manner before. My son was standing next to her when the incident happened and knowing how shy his sister is, explained to him that they had not stolen anything. After being told, Mr. Vogele still insisted that my children were thieves, and demanded my daughter to empty our her bag revealing all the contents inside. After he looked through everything in her bag, he continued to inspect their belongings by searching through my daughters make-up bag, and my sons pockets. Even after all that, he acted as if they had still commit the crime, but finally walked away. I was not aware of any of this taking place, when my children came up to me at the register Mr. Vogele walked by me and mumbled "Sorry for the inconvenience" I did not know what he meant so I asked my children and they said that he had asked them about empty perfume boxes. It wasn't until after we left that they had explain to me exactly what had happened, and at first I wasn't sure how I felt but then I realized what had took place. I decided to come back with my children and discuss what had happened with the Mr. Vogele, I explained to him how he made my children and I feel, and he proceeded to tell me that the holiday season was approaching and that my kids matched the profile that his manager had warned him about. I then was offended, I did not understand what "profile" he meant, my kids are 14, and 16, and had abercrombie and fitch attire from top to bottom. We had spent over 350 dollars and spend quite a bit of money on a regular basis at your stores. This experience was very unsettling for myself and my children, I would hope that your company would make this right. Thank you, Tammy Robertson
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Loss:
$350
2 comments
Guest

The least you can do is go back to school and learn to use the English language. That way your children will not suffer at your hand anymore.

Aaron C Img

If you're going to complain at least have the decency to use proper grammar so we can understand your complaint. It is "your" not "you're" and it is "taken" not "took". How do you expect any assistance when you use such poor grammar?

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nerak
map-marker Longview, Texas

Abercrombie kids.com

I ordered an outfit for my daughter for christmas pictures. They switched the color of one of the items before shipping. It was correct on my email confirmation but when I received it it was wrong and the invoice was wrong. They were out of the item and switched it. Needless to say the outfit was useless for pictures. If they had emailed me about the backorder I could have gotten a different outfit in time, but instead they took it upon themselves to change the order and ruin the outfit. They also do not allow you to speak to any management on the phone. Changing the item on an order is a big deal and they did not really care to make it right. Large company with expensive clothes thinks they can get away with anything.....horrible customer service!
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1 comment
Jenny Tyl

I got to agree because when you see rich people going for mayor ( in this case ) well some rich people they don't care about the people and just make the place more ulgy like putting in rails,factory, ect.. Just to make money soya

Anonymous
map-marker Los Angeles, California

Abercrombie &Fitch

I placed an online order, the customer service has no patients with the questions that I have. And each customer tells me different price adjustment policy, and has no intention to apologize their rude attitude. They even asked me if I would like to cancel my order as I was wasting their time. I will not shop with them again. I am surprise to see such big company with this kind of customer service ! Don't shop at Abercrombie and Fitch, the store is so dark I can not see merchandises well, plus cold customer service! I would stop buying gifts to my friend and family from Abercrombie and Fitch, that's for sure!
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1 comment
Jenny Tyl

:( I just pay like more then $100 dollars online but oh we'll

L :sigh and I'll TRY not to shop there but their stuff is really cool there ( online but their rude because they think they are all pretty so that's why

Elinor Agm
map-marker College Station, Texas

Sexual Objectification of Women in images

I am writing to express my concern about the how the women are being presented in the Abercrombie and Fitch website. When exploring the site, I saw Caucasian women, skinny women (no plus size), and young women (age 25 and below). The women's ethnicity, youth and slimness, in the site represents the idealized image of a female.

Also, a lot of the images spotlight the body, particularly the midriff area, which seamlessly aligns viewers with an implicit sexualizing gaze. For an example, the women are modeling in jeans with no shirt on and the image ends right under her ***. It also shows her thumbs being tucked into her jeans pulling them down next to her feminine parts. There were five separate jeans all modeled in the same way, a clear sign of women experiencing oppression by sexual objectification. The term sexual objectification is the experience of being treated as a body valued predominantly for its use to others. The use of the half-naked female bodies in the website is to draw readers into the product.

Another image that was disturbing was under the Bra & Underwear tab of a couple embracing each other in their undergarments. The women's bra is practically see through and the male is gazing at her ***. But the most offensive part of this entire ad (Gilly Hicks) is the caption "See Why Guys Date" inferring that guys date women to see them in their underwear and bra. The caption is extremely belittling to women and is expressing them as an object for men to merely desire.

Gender is constructed in this website by the woman's body shape. Abercrombie and Fitch is a clothing/accessory franchise supposedly open to sell to anyone regardless of age, body shape, and ethnicity. If this is true, why do you only have the idealized women in your images instead of an appropriate sample of the population whom buy your products?

The images in your site are discouraging to the average American girl who can easily feel she is not beautiful because she does not look like the models presented. The sexualizing of these women in the pictures is degrading and downright embarrassing. I would appreciate it if you took a fraction of a second to consider how you're exposing women to the gazing eye of others.

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3 comments
Jenny Tyl

Omg :upset why would they put that there but anyways they don't care what you think ( maybe ) they just want lots is money and they say it's for pretty people but I think it's for everyone at all ages , and they use these models to make you buy the thing to make you look " pretty "

Guest

I'm not sure what to say about this post. While I would generally agree about the sexualization of women in society, and would also agree that advertising gives young women a skewed vision of what their bodies should look like, your post actually makes me uncomfortable because you seem SO focused on these racy images that I wonder if you would prefer the polar opposite, that women be completely covered and learn that their place in in the home shooting out babies like a Duggar.

eriness

Two words: Sex Appeal. It works wonders in marketing.

These companies will not give a care in the world about who they're "degrading" if they're making money. Would you care if they showed a similar ad of a guy showing a very well-toned, shirtless abdomen? No, guys could say the same about "being offended" that they are objectified. Abercrombie's market is younger women and men (age 25 and younger)so it makes sense that their marketing strategy is to make their clothes look best on that age group.

Every company does the same thing, maybe not as boldly, but they do.

McDonald's would never put an over-weight person in their ads, because profit would go down. It's just business.

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Wayne B Ncu
map-marker Salem, Oregon

ABERCROMBIE & FITCH ACCUSES CUSTOMERS OF FRAUD

A& F has accused me of FRAUD, saying that I am selling their items online. I have never and would never want to sell clothes online, but they seem to think I do. I lost 45 pounds this year (2011) and it was nice to get into some nice clothes. NOW, I would not buy a button from them. I purchased over $2000 in clothes and because it was over a 3 month period, they assumed I was selling the items online. I have never been so insulted in my life. I had to buy all new clothes, they were not the only ones getting my money (which they never will again) I was purchasing several good deals online over those months with a few different online stores. I cannot believe that this can happen. However, this has not ended; I am pursuing this issue and filing as many complaints online that I can about my situation as well as having a few clients investigating the company's policies and hiring standards for both domestic and international production.

What has happened to our world, that you are guilty before you even had a chance to explain your situation? OH and try to explain or EVEN FIND someone to explain what has happened to you. EVER SINGLE PERSON I talked to on the phone or online, could not help me and seemed to not even want to. This has to be one of the WORST companies I have ever come across and to think they have been around for so many years, it's sad. Also, if you want to purchase these clothes, I found out allot about where they come from, which I did not know when I bought them, or I would not have done so. They come from just about every corner of the world BUT the United States of America, so think about that when you purchase your next muscle shirt or $180 pair of jeans. This will only be the beginning of you what will hear in the next year about this company because I have made it my yearly goal to expose this company and its horrible service, products and the lack of contribution to the USA. This company is on the top 10 list of contributors to sweatshops throughout the world. Not only that, my partner had made a single order to A&F and they cancelled his order and told him the same thing, that he was accused of selling items online, when infact he had only ordered a single order from them in the past 6 months.

This I know is a very long entry, but I feel it's all necessary to make my point. DONT BUY CLOTHES FROM ABERCROMBIE & FITCH !!

Thank you

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Reason of review:
Problems with payment
7 comments
Guest

Still happening to many others now too... and their Sales are tanking --- suggest writing to their INVESTOR RELATIONs about this - as their board of directors and others who are financially accountable to shareholders may want to know where to investigate as to their declining sales and revenue which is materially impacting their stock price!

Guest

i am sorry you had that exprince,they only assume because they get a lot of people who do it without any shame.

Guest

I've experienced the same problem. I have 3 teenage daughters.

I was in complete shock when my order was cancelled. This company has a very strange way of doing business.

Guest

Hey nikalseyn, WTF are you trying to say. When I said my partner, I meant my life partner you dumb ***.

What cave do you live in? As for your comments, they don’t make any sense what so ever and it is obvious you either work for, or suck up to someone that is associated with A&F.

Whatever it is, I don’t really care, your intelligence shows loud and clear through your words. Do your research and see how many people have had this problem and get back to me, better yet don’t.

Guest

Abercrombie has done the same thing to me and my two teenage girls.... apparently it's unthinkable to them that sisters want the same sweater just in different colors. The issue with their "logic" is that if we were reselling items wouldn't we be buying a variety of sizes and items?

I let the girls use their back to school budgets between the Hollister and Abercrombie websites and gave them some extra money to use after our basement winter cothing storage area was flooded and items were ruined after hurricane Irene. In their minds we made too many orders and they cancelled our last orders and told us we can no longer buy from them.

Fine with me - I've purchased my last $88 sweater from them and fortunately they have upset my girls to the point where they no longer want anything from either brand.

We will be happy to take our business to other retailers who appreciate us as customers.

John N Mzy

Apparently the male part of this story, whom you call your "partner" is in business with you. A&F believes your business partnership is something they need to stop.

Brand labelling laws, I expect. They went to your business partner because he probably used your home address rather than his.

Gertrude W Fec

WTF are you talking about?This is utter nonsense!!!

Sounds like you are trolling for a job and A&F and they are not interested

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Anonymous
map-marker Mountain View, Arkansas

THE SAME AS NUDE WALL PHOTOES

I went Abercrombie & Fitch today . I planned on buying clothing for my grandson who this 14 and wears adult small. As I was getting ready to go check out. I noticed the wall photo of a topless lady in jean with a nude man behind her, I was so shocked it made me sick,to think that I almost spent around $400. in a store that would display that type of picture, not a small framed photo, but a complete wall.This was my first and last visit and I tell all who will listen about this.Shame on you.
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1 comment
Guest

plain and simple, this is the way abercrombie has chosen to market their brand, they do not have to explain it or apologize for it either. when you own your own company, you can pick what pictures go on the walls.

Anonymous
map-marker Irvine, California

Racist Abercrombie and Fitch Workers

My wife's first language is not English. The other day she went into a A&F store, and when she asked a question to the workers, they laughed at her. Later, when they asked her a question that she didn't understand, they laughed at her again. WTF? Do they think speaking English makes them superior? Or their $8.00 an hour salary is enough to stick their noses in the air? I know that there are many nice people working at other stores, but that really pissed me off. If you check around, there are other people who have also experienced discrimination at A&F stores. I'm never shopping at their %$*(%$U stores again.
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1 comment
Guest

true they are *** up :(

Anonymous
map-marker Ramsey, Illinois

A&F, HCo...HORRIBLE

I was a store manager for both Hollister and Abercrombie for a little over 2 years. It's horrible the way that upper management TELLS you to treat customers. It's horrible when the customer service line calls your store to laugh about the irate customer who was just at your store. It's horrible when you work for 60 hours a week and are only paid for 45 of those hours. It's horrible when the store is short handed for managers so, as a result, you work 36, 14 hour days straight and your DM does nothing to help you find more management staff. It's horrible when, after you've worked 14 hours a day for 365 days straight your DM writes you up for leaving 4 hours early on the ONE day in that month that you could, oh, I don't know, spend some time with your family. It's horrible when you have to LITERALLY be at your store for over 20 hours in a DAY because some wishy-washy bigwig is coming and everything, including the hired-for-the-day models/sales associates, have to be perfect to A&F standard. It's horrible to have to tell some poor 17 year old that they can't be a model because they don't really fit the 'look.' It's horrible to have your DM walk into your store, take one look at an employee, and tell you to fire them ASAP, that Mike Jefferies would 'freak the *** out' if he ever saw that person working in one of his stores. Yeah, from a customer standpoint I see how A&F/Hollister/abercrombie can appeal/disgust as a store. As a place of employment? I really hope that enough people read this and comprehend that A&F is a TERRIBLE place to work, either full or part time! If you're going to work there...you will NOT be on the marketing, ever, chances are you will NEVER become a DM, and you WILL lose a piece of your soul!
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3 comments
Guest

my son works there and is quiting tomorrow cause they treat him like *** and he has to buy their over priced clothes to work their on minimum wage. it is so greeedy that a company expects an 18 yr old or anyone to be treated like crapo.

so basically he is working to only buy and wear their clothes to work. his boss is a *** and so good bye to ***.....greedy corporations suck. im sure the boss man isnt happy so he makes everyone else miserable.

when a corporation puts out nasty all you get is nasty... GREED IS EVIL

Guest

the company as a whole as the lowest of morals, guess what? they don't care, they can get away with it and they know it, I hope some day their disgusting unethical greedy selfish bubble with burst!

Guest

Yeah, I bought my daughter some jeans there a few years ago. While we were in there, the music was so *** loud I had to go stand outside while she shopped.

An overweight girl and her daughter went in.

The employees laughed at the overweight girl and she was in tears. Horrible store horrible people running it and working for it.

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Clejord j
map-marker Hillsborough Township, New Jersey

Abercrombie & Fitch is holding my money for a product they never sent me.

I am very upset with Abercrombie & Fitch as they never refunded my money into my bank account and its been over a month now. They keep giving me different stories everytime I call them about my due money for a coat for my daugther that I never got in the mail. They keep saying it is coming and then are going to take out $22 of my money for nothing I have to show for it. I want my full amount due me, $113.00 into my bank account. They have caused me a stressful buying experience. Lori Jordan TY
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angrymother
map-marker Staten Island, New York

Abercrombie only gives boxes for puchase over $100

So today I go to the Abercrombie store in the Garden State Plaza (NJ), which I spent years shopping in when my daughter was a teenager, to purchase a Christmas present for my niece.

While waiting to be rung up, I notice the woman in front of me purchasing a pile of clothing and smile in recognition - that had been me a few short years ago. The young women behind the register chats pleasantly with her customer and I watch while she offers her boxes which were put into a rather large shopping bag the happy mother trudges out of the store.

Next in line, my purchase is rung up. I fork over the $68 for my purchase which the cashier puts into a bag and hands over to me.

Puzzled, because clearly this is a gift, I ask her for a box...she stammers for a minute, glances hesitantly at the young gentleman at the register next to her and says: "Umm, we don't have one that's the right size."

"That's okay," I assure her with a quick smile," I'll take one that is too large or a bit too small."

With that - she looks me dead in the face and says: "We don't have any."

I look at her incredulously, but by now this 18 year old is looking though me...I leave confused, angry and feeling with certainty that had I spent more than $100 they would have boxes for me.

My question is – how much money do you have to drop in this store in order to rate a box? It would be one thing if I hadn't watched the lady in front of me get boxes, but, that's not what happened.

Is this any way to treat customers?

Abercrombie's brand is built on allure for teenagers, beyond the clothes, part of what the kids die for is the vague scent of the store that lingers on the clothes, the shopping bag with the half naked youngsters AND the box.

They buy all of it – is it too much to ask that each purchase rates a box?

More importantly repeat customers (such as me) keep them in business. I'm still fuming as I realize that apparently you need to spend at least $100 in Abercrombie during the holidays to get a box.

Shame on them.

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3 comments
Guest

It's pretty obvious that this situation was handled poorly. I have quite a few friends who work for A&F and it's brands and I know for a fact that there have been gift box shortages for the past few holiday seasons and it's the employees' unfortunate job to figure out ways to conserve.

Was it right for them to refuse you a box?

Absolutely not. But just know that there is no company wide minimum spending amount to get a box, and don't assume that any other abercrombie would do that to you.

Guest

What a piece of trash you are. "FORKED OVER?" You mean you voluntarily purchased goods for an agreed price, correct?

It's people like you that make dealing with the public not worth it. Go to another store ***!

BTW I have nothing to do with A%F but I just saw this. You have plenty of time to write an essay on your *** free boxes.

You are a cheap ***. GO SOMEWHERE ELSE and don't be fumed!

Guest
reply icon Replying to comment of Guest-280059

What business do you own? I'd like to know so that I and everyone I know can be sure to stay far away from it.

As someone who owns a business you are conducting yourself in a very poor fashion.

Truly rude and unprofessional. It's fine to disagree with someone, but to go to the lengths that you have to insult them is just absurd.

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Mr R Eou
map-marker Willimantic, Connecticut

Abercrombie and Fitch was incredibly rude

I ordered about $250 worth of clothing from A&F just after Thanksgiving and then noticed that they put these same items on sale for 25% off just a few days later. So I call customer service (my representative was Tina) to request the discount and not only does she refuse -- she launches into this 5 minute totally rehearsed explanation. Something I am sure she practices in front of the mirror every morning. When I tried to interrupt the rehearsed monologue she just kept on talking allowing me to become more and more upset. I would say she actually ENJOYED getting me upset. I think A&F teaches their CS representatives to be aggressive and tough with customers on issues like this. So we'll just return the purchased items to the store as soon as they arrive and buy them at the discounted price (or, then again, maybe not!). In any event, this is not the way to treat customers and if this is how A&F does business I would prefer not to be a customer. As for Tina, my not so friendly, CS representative: I suggest you find a new line of work because you have no people skills. I hope A&F goes out of business.
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